The Process
Making an enquiry with us is a straightforward and a personalised process, designed to address your specific needs. Whether you have questions about our products, need assistance with customisation options, or require details about the ordering and delivery process, we are here to help.
1. Contact us
Begin by reaching out to us through your preferred channel. You can contact us via phone, email, or through our website’s contact form. Contact us today to begin your journey.
2. Personalised Consultation
Upon receiving your enquiry, our dedicated team will schedule a personalised consultation. This can be conducted in person, over the phone, through video conferencing, or at the property itself.
3. Understanding Your Needs
During the consultation, we’ll take the time to understand your specific requirements, style preferences, what you aim to achieve with the property, any customization options you may be considering and what your end goals are.
4. Quotation and Pricing
We’ll provide you with a clear and detailed quotation that outlines the costs associated with your selections, including design fees and delivery charges. We will be able to advise on the cost options and benefits of rental vs purchase.
5. Customisation Options
If you are interested in customisation, we’ll discuss the available options and guide you through the process of tailoring the furniture to suit your unique vision.
6. Product Information
If you have questions about specific
products or collections, our knowledgeable team will provide detailed information about dimensions, materials, finishes, and pricing.
7. Order Placement
If you decide to proceed, we’ll guide you through the order placement process, ensuring accuracy and transparency. You can place your order with confidence, knowing that your satisfaction is our top priority.
8. Confirmation and Delivery
You’ll receive regular communications to ensure you are informed at every stage. The furniture is delivered and set up at the customer’s location by our dedicated in house installation team at an agreed date and time.
9. Post-Enquiry Support & Customer Satisfaction
If you have any further questions or concerns from the time you make an enquiry, we are here to provide support, addressing any concerns right up to the time delivery or collection is completed.
We're here to assist you with all your furniture requirement needs
Whether you have questions about our furniture, need assistance with an order, or want to explore our design services, we are here to help. Your satisfaction is our priority, and we look forward to assisting you with any enquiries you may have. Thank you for considering us.